If you do premium rate business in the UK, you will need to register with the regulator PhonepayPlus by September 1st 2011.

On that date, it will be mandatory to register your business for regulatory reasons. This is not optional. We will be monitoring all our clients doing premium traffic in the UK to ensure that they are registered.

It is essential that you take steps now to register if you have not already done so.

The good news is that registration is quick and easy, using an online form. There is a one-time cost of £80 +VAT to register. This rises to £100 +VAT on September 1st.

Once you register, please let our team know your registration number. Your txtNation service may be at risk if you fail to let us know. You can contact your account manager or our support team to do this. As always, we are here to advise you if you have any concerns or questions.

The registration ensures that all individuals and businesses involved in premium rate services involving UK consumers are transparent, trackable and responsible. This clarifies the relationship between service providers and information providers and their customers, removing grey areas and ensuring consistent communications.

Every individual and business (including but not limited to marketers, aggregators, mobile networks, billing providers) who supplies premium rate services of any kind, and at any stage of the value chain, to consumers who live in the United Kingdom, including England, Scotland, Wales and Northern Ireland, must register with PhonepayPlus.

If you are an international client, based outside the UK, but who supplies such services to UK consumers, you must still register by September 1st 2011.

Thank you for your cooperation.

We’re delighted to offer our clients a clearer way to request support. Over the next few weeks, we are migrating all our client support to a new system administered through Zendesk, a leader in support software solutions.

Your support will still be supplied by our in-house experts, but using Zendesk rather than our own support system. We want to invest more time in giving you support rather than in the upkeep of our underlying, in-house support systems. This maximises our time for you.

Keep accessing support via sd.txtnation.com for now, but that website will be updated soon to reflect the wholesale changes to client support that we have been planning under our Support Improvement Program.

As well as a refreshed support system, we will be launching a new version of our txtNation.com home page, and big new features for our Widget billing solution shortly.


Check out our latest digital brochure by clicking the above preview. mFUSION is a great platform for campaigns, particularly strong in SMS and other mobile marketing tools. This is a big product and we’re keen to support you to make the most of it. Keep checking out the blog for more information about mFUSION and related services throughout 2009.

We have a lot of experience dealing with customers of our client’s services. We take care of providing technical support so that our clients can get on with what they do best – developing their business and maximising revenues.

Using txtNationSD, our dedicated online support system, you can point your customers in the right direction for help with their billing or technical enquiries. Are you already a client of txtNation? The first step that you can take as a client is to ensure that you provide a link to SD on your site pointing to <http://sd.txtnation.com>. For established clients, you may still be advertising the support@txtnation.com email – which is now an unattended mailbox. Please update this to point to SD instead.

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