txtNation have introduced a new chat feature into all tickets on our support system. Simply click the chat link inside your ticket to speak directly with the member of staff that is handling your issue. Benefits to using this include:
- Receiving quicker answers
- Discuss issues you are unsure of in more detail.
- Voice and video chat.
- Screen sharing.
- Manned by the whole support team, so someone will always be available (rather than relying on single Skype contacts).
- All chats logged into a Zendesk ticket for future reference.
We see such tools as improving the ways in which we can reach out to our clients. Please let us know what you think about this feature or if you have any other ideas about how we can improve our support offerings to you.