txtNation have introduced a new chat feature into all tickets on our support system. Simply click the chat link inside your ticket to speak directly with the member of staff that is handling your issue. Benefits to using this include:
- Receiving quicker answers
- Discuss issues you are unsure of in more detail.
- Voice and video chat.
- Screen sharing.
- Manned by the whole support team, so someone will always be available (rather than relying on single Skype contacts).
- All chats logged into a Zendesk ticket for future reference.
We see such tools as improving the ways in which we can reach out to our clients. Please let us know what you think about this feature or if you have any other ideas about how we can improve our support offerings to you.
Due to an expansion in our messaging platform, we require all clients to whitelist our IP addresses if they are to send messages successfully through our systems.
The complete list of our IP addresses, current and new ones, can be found below. All relevant scripts or firewall settings on your server or devices should be updated with this list of IPs.
If you require any assistance to understand or action this advisory message, please contact our support team by visiting sd.txtnation.com online.
We’re delighted to offer our clients a clearer way to request support. Over the next few weeks, we are migrating all our client support to a new system administered through Zendesk, a leader in support software solutions.
Your support will still be supplied by our in-house experts, but using Zendesk rather than our own support system. We want to invest more time in giving you support rather than in the upkeep of our underlying, in-house support systems. This maximises our time for you.
Keep accessing support via sd.txtnation.com for now, but that website will be updated soon to reflect the wholesale changes to client support that we have been planning under our Support Improvement Program.
As well as a refreshed support system, we will be launching a new version of our txtNation.com home page, and big new features for our Widget billing solution shortly.
We have a lot of experience dealing with customers of our client’s services. We take care of providing technical support so that our clients can get on with what they do best – developing their business and maximising revenues.
Using txtNationSD, our dedicated online support system, you can point your customers in the right direction for help with their billing or technical enquiries. Are you already a client of txtNation? The first step that you can take as a client is to ensure that you provide a link to SD on your site pointing to <http://sd.txtnation.com>. For established clients, you may still be advertising the firstname.lastname@example.org email – which is now an unattended mailbox. Please update this to point to SD instead.