We love our users. New website offers seamless support on the web and mobile.
We are delighted to launch our new Consumer Care support website at sd.txtnation.com, providing seamless assistance to end users on the desktop and mobile devices powered by iOS and Android.
txtNation is committed to giving every end user the help they require at their fingertips. We have assisted many thousands of end users since the launch of our “SD” (Support and Development) website nearly a decade ago. This update makes it easier to view country information in all the territories in which we operate, as well as bespoke help guides for each of the services who use our platform.
Our commitment to helping consumers make the most of our Mobile Billing services is enhanced by our simplified tools, allowing everyone to look up their transactions; and across Premium SMS, Short Codes or Direct Billing, obtain tailored, straightforward advice about the service provider and seek help with common issues such as password recovery.
On-the-fly translations make the new support website accessible to our consumers internationally, in addition to our usual password recovery.
If txtNation’s SD portal doesn’t have the answer, consumers can log a support ticket directly from their mobile device or contact our friendly support team by phone. The website can be accessed at sd.txtnation.com from any desktop, tablet or mobile browser, 24/7.
Consumers in focus.
We are one of the first providers to have a consumer support website optimised for mobile, allowing consumers to gain help wherever they are.
txtNation continues to focus on making mobile a great place to be and our Mobile Billing services would not be the same without the support of thousands of consumers around the world who continue to use services powered by our platform.
We strive to be the best and we would be delighted to hear from the companies who use our platform, as well as consumers themselves, whose feedback is invaluable to us as we improve our consumer support services.
A package of support. Help us help your customers.
Some of the service providers on our platform have their own consumer support, but many opt to use our dedicated support team and tools to ensure users are happy. If you use the txtNation platform, or plan to, please speak to us about all the options we have for supporting your users.
We have a duty to protect end users and so do you as a provider. We can help you help your customers and reduce the risk of regulatory intervention. Talk to us today for tailored advice, geared to your markets and budget.